Privacy policy

Who is responsible

Black Fin Hostel Koh Tao, 2/71 Moo 3, Chalok Baan Kao, Koh Tao, Ko Pha-ngan District, Surat Thani 84360, Thailand, [email protected], is responsible for the personal data collected on this website.

Our approach

We collect as little personal data as possible. This website uses no advertising cookies and no tracking cookies.

Contact form

When you send a message with the contact form, your details (name, email, phone or WhatsApp if you give it, your dates and your message) are used only to reply to you and to arrange your stay. The message is forwarded to our inbox by Scaleway (Scaleway SAS, France), which processes it in France and does not use it for any other purpose (Scaleway privacy policy). We keep your messages in our inbox only as long as needed to answer you and organise your stay.

WhatsApp and email

If you contact us on WhatsApp or by email, your messages are handled by WhatsApp (Meta) or by our email provider (Google) under their own privacy policies.

Booking

Online booking is provided by Cloudbeds, our booking system. When the booking window loads on our booking page, your browser connects to Cloudbeds and to the services it uses to run the booking window and take payments (LaunchDarkly, Stripe, TokenEx), which may set cookies or similar identifiers needed for booking. The details you enter to book (name, email, phone, payment) are processed by Cloudbeds to create your reservation. These tools are only loaded on the booking page.

Statistics

We measure visits with Umami, a privacy-friendly analytics tool. Our analytics tool sets no cookies and collects no personal data.

Maps

Links to Google Maps open Google's website, under Google's own privacy policy. No map is embedded on our pages.

Hosting and site editing

The website is hosted by Cloudflare, which may keep technical logs (such as IP addresses) for security (Cloudflare privacy policy). The texts and photos of the site are stored with GitHub (United States), which holds the site's content only, never visitor data.

Cookies

Our pages set no cookies. Only the booking window on the booking page may set the cookies Cloudbeds needs to process a booking.

Your rights

You can ask us at any time to see, correct or delete the personal data we hold about you: [email protected]. This policy follows Thailand's Personal Data Protection Act (PDPA).